Terms & Conditions

About Us

These terms and conditions apply to all purchases made through saundersandsmalls.co.uk, operated by Saunders & Smalls Online Store Car Seats Ltd, Company No. 15160041, VAT Reg. GB 474 0966 65, based in Wincanton, Somerset.

Orders & Payment

• —All prices are shown in GBP and include VAT where applicable.
• —Placing an order constitutes an offer to purchase. We reserve the right to decline any order.
• —You will receive an email confirmation once your order is accepted.
• —We reserve the right to cancel an order and issue a full refund if an item becomes unavailable or is listed at an incorrect price.

Discount Codes

• —Promotional discount codes are valid on online orders only unless otherwise stated at the time of issue.
• —Codes cannot be combined with Smalls Install Plus fee credits or any other promotional offer.
• —Each code is subject to its own minimum order value, expiry date, and usage limits as stated when issued.
• —We reserve the right to withdraw or invalidate a discount code at any time if misuse is suspected.

Smalls Install Plus

• —Smalls Install Plus is a professional car seat fitting service available by appointment only in Wincanton, Somerset, or within approximately 60 minutes of that location.
• —The standalone fitting fee (currently £35) will be credited against any car seat purchased from us at the same appointment.
• —The Install Plus credit applies to the seat purchase price only and cannot be combined with promotional discount codes.
• —Appointments are subject to availability. We reserve the right to reschedule with reasonable notice.

Returns

For online goods purchases, you have a legal right to cancel within 14 calendar days beginning the day after delivery. You must tell us within that cancellation period. Once you have told us you are cancelling, you then have a further 14 days to return the goods.

Returned goods should be unused except for reasonable inspection, complete, in a resaleable condition, and returned in the original packaging where reasonably possible. You may inspect goods as you would in a physical shop, but we may make a deduction if handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, or damaged packaging, has reduced their value.

For change-of-mind returns, you are responsible for return postage unless we have agreed otherwise. Refunds are normally processed within 14 days after we receive the returned goods or receive evidence that you have posted them back. Faulty goods are covered separately under the Consumer Rights Act 2015. Please visit our Returns & Refunds page for full details.

Liability

• —All car seats sold by us are genuine products from their respective manufacturers. We accept no liability for incorrect installation by the customer where a professional fitting service was not used.
• —Product information, weight limits, and compatibility data are provided in good faith based on manufacturer specifications. Always verify suitability for your specific vehicle.
• —Our liability to you will not exceed the value of the goods purchased.
• —Nothing in these terms limits your statutory rights as a consumer under UK law.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions about these terms, please contact us at charlene@saundersandsmalls.co.uk.